Privacy policyUpdated: GEN-25

Basic Information on Data Protection

Responsible Entity

INMOBILIARIA PLAYA POLA, S.A.U. (hereinafter CAMPING CALA POLA)

Purpose

  • Provision of online services
  • Management of web users
  • Commercial communications related to our services
  • Management of data provided by candidates for the recruitment process

Legal Basis

  • Explicit consent, performance of a contract, and legitimate interest

Recipients

  • No data will be transferred to third parties, except:
    • By legal obligation
    • To the managing company BALLENA ALEGRE MANAGEMENT, S.L.
    • To companies specialized in recruitment and profile analysis for candidates for a workplace

Rights

  • Access, rectify, and delete data, as well as other rights as specified in the additional information.

Additional Information

You can consult the detailed additional information on Data Protection in the attached Clauses available at: https://campingcalapola.com.

Privacy Policy

INMOBILIARIA PLAYAPOLA, S.A.U., S.L. (hereinafter CAMPING CALA POLA) works to offer you the best possible experience through our products and services. In some cases, it is necessary to collect information to achieve this. We care about your privacy and believe that we must be transparent about it.

Therefore, in accordance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 (hereinafter, “GDPR”) regarding the protection of individuals with regard to the processing of personal data and the free movement of such data, and Law 34/2002, of July 11, on Information Society Services and Electronic Commerce (hereinafter, “LSSI”), CAMPING CALA POLA informs the user that, as the data controller, it will incorporate the personal data provided by users into an automated file.

Our commitment begins by explaining the following:

• Your data is collected to improve your user experience, addressing your interests and needs. • We are transparent regarding the data we collect about you and the reason we collect it.

• Our goal is to offer you the best possible experience. Therefore, when we use your personal information, we will always comply with regulations, and when necessary, we will request your consent.

• We understand that your data belongs to you. Therefore, if you decide not to authorize us to process it, you can request that we stop processing it.

• Our priority is to ensure your security and handle your data in accordance with European regulations.

If you would like more information about the processing of your data, please refer to the different sections of the privacy policy provided below:

Who is responsible for the processing of your personal data?

Company name: INMOBILIARIA PLAYA POLA, S.A.U.

Trade name: CAMPING CALA POLA

Registered address: Carretera de Sant Feliu de Guixols, s/n – 17320 TOSSA DE MAR (Girona)

Tax ID (C.I.F.): A08313470

Email: info@campingcalapola.com

INMOBILIARIA PLAYA POLA, S.A.U. in accordance with Article 37.1.a of the General Data Protection Regulation (EU) 2016/679 (GDPR), has designated the company AKELA COMPLIANCE, S.L. as its Data Protection Officer (DPO). If you wish to make an inquiry regarding the processing of your personal data, you can contact them at the following email address: calapolacamp@akela.legal.

What personal data do we collect?

The personal data that the user may provide includes:

  • Name, address, and date of birth.
  • Phone number and email address.
  • Location.
  • Information related to payments and refunds.
  • IP address, date and time of access to our services, the internet browser used, and data about the device’s operating system.
  • Curriculum Vitae (CV) data from candidates for a job position.
  • Any other information or data you choose to share with us.

In some cases, completing the registration form is mandatory to access and enjoy certain services offered on the website. Additionally, failure to provide the requested personal data or to accept this data protection policy will prevent you from subscribing, registering, or participating in any promotions that require personal data.

Why and for what purposes do we process your data?

The personal data provided by users of the Website or those who contact CAMPING CALA POLA through other means may be processed by CAMPING CALA POLA for the following purposes, depending on the type of data provided by the user and the interactions the user has with CAMPING CALA POLA:

  1. Contact and management of user queries and requests: The personal data of users who contact CAMPING CALA POLA via any of the available contact channels on the Website to receive queries and/or requests will be processed for the purposes of maintaining contact between the parties, managing users of the Website, providing customer or user service, and processing the requests or queries submitted by the user through the available channels.
  2. Commercial, promotional, or advertising communications: The personal data of users who contact CAMPING CALA POLA may be processed for the purpose of sending personalized commercial and advertising information regarding activities, products, services, offers, special promotions, as well as various types of documentation via postal, telephone, or electronic means (email, SMS, messaging, and other electronic communication methods).

CAMPING CALA POLA informs that, in order to optimize and introduce improvements in the information sent, as well as to provide personalized information tailored to each user’s characteristics and/or needs, automated profile analysis and segmentation techniques may be applied, using only internal data available to CAMPING CALA POLA, prior to sending advertising and commercial communications. This will only occur if the user has given express consent.

The user may oppose the processing of their data for advertising or promotional purposes at any time using the channels available for this purpose, as detailed later in this document.

  • “Job vacancy” (candidate data processing): The personal data of users who contact CAMPING CALA POLA through this section of the Website may be processed by CAMPING CALA POLA for the purpose of receiving CVs from potential candidates and, if applicable, deciding on their acceptance as candidates and enabling their participation in our recruitment processes. In cases where the user contacts CAMPING CALA POLA through this section, we will send detailed information regarding the data processing for the purposes described. We also inform you that your application may be considered in relation to CAMPING CALA POLA or other entities that are part of its corporate group. If this involves sharing data with entities other than CAMPING CALA POLA, we will inform you accordingly and request your consent for such data processing.
  • In some cases, it will be necessary to provide information to Authorities or third-party companies for audit purposes, as well as to handle personal data from invoices, contracts, and documents to respond to customer complaints or requests from Public Administrations.

We inform you that the personal data obtained as a result of your registration as a user will be part of the Register of Activities and Processing Operations (RAT), which will be periodically updated in accordance with the provisions of the GDPR.

What is the legitimization for the processing of your data?

The processing of your data may be based on the following legal grounds:

  • Consent of the data subject for contact forms, information requests, or newsletter subscriptions.
  • Performance of a contract for the provision of services and products or employment contracts in the labor field.
  • Legitimate interest for the processing of customer data in direct marketing actions and explicit consent of the data subject for anything related to automated evaluations and profile creation.
  • Compliance with legal obligations for fraud prevention, communication with public authorities, and third-party claims.

How long do we retain your data?

The processing of data for the purposes described will be maintained for as long as necessary to fulfill the purpose for which it was collected (e.g., as long as the commercial relationship lasts), as well as to comply with the legal obligations arising from the data processing.

The retention period for the CVs of candidates for selection processes who are not selected will be one year from the date of receipt.

To whom are your data communicated?

Your data may be communicated to other companies within the CAMPING CALA POLA group that carry out functions such as, among others, management, human resource control, compliance monitoring, or auditing. The purpose of this data communication is to facilitate the management and development of the necessary procedures established by law, as other companies in the corporate group may be the commercial entities responsible for handling the inquiry or proceeding with the employment contract. The legitimizing basis for this data communication is the need for it to formalize the contract.

Personal data will also be managed by the management company BALLENA ALEGRE MANAGEMENT, S.L.
Your data will not be communicated to third parties unless expressly required by law or with the consent of the data subject.

Where is your data stored?

In general, data is stored within the EU. For data sent to third parties outside the EU, we ensure they provide sufficient protection, either because they have Binding Corporate Rules (BCR) or because they have adhered to the applicable agreement at the time.

What rights do you have and how can you exercise them?

You can direct your communications and exercise your rights by submitting a request to the following email address: calapolacamp@akela.legal.

Under the GDPR, you can request:

  • Right of access: You can request information about the personal data we hold about you.
  • Right of rectification: You can communicate any changes to your personal data.
  • Right to erasure and to be forgotten: You can request the deletion of your personal data, subject to prior blocking.
  • Right to restriction of processing: This implies limiting the processing of personal data.
  • Right to object: You can withdraw consent for the processing of your data, objecting to further processing.
  • Right to data portability: In some cases, you can request a copy of your personal data in a structured, commonly used, and machine-readable format for transmission to another controller.
  • Right not to be subject to automated decisions: You can request that no decisions be made based solely on automated processing, including profiling, that has legal effects or significantly affects you.

In some cases, a request may be rejected if you ask for the deletion of data necessary for compliance with legal obligations.

Furthermore, if you have any complaints regarding the processing of your data, you can file a complaint with the data protection authority.

Who is responsible for the accuracy and truthfulness of the provided data?

The user is solely responsible for the truthfulness and accuracy of the data provided, relieving CAMPING CALA POLA of any responsibility in this regard. Users guarantee and are responsible, in any case, for the accuracy, validity, and authenticity of the personal data provided and commit to keeping it duly updated. The user agrees to provide complete and correct information in the registration or subscription form. CAMPING CALA POLA reserves the right to terminate any contracted services with users if the data they provided is false, incomplete, inaccurate, or outdated.

CAMPING CALA POLA is not responsible for the accuracy of information not created by it, and for which another source is indicated, and does not assume any responsibility for potential damages that may arise from the use of such information.

CAMPING CALA POLA reserves the right to update, modify, or delete information on its website and may even restrict or deny access to such information. CAMPING CALA POLA is not responsible for any damages or losses users may incur as a result of errors, defects, or omissions in the information provided by CAMPING CALA POLA, as long as it comes from external sources.

The user also certifies that they are over 14 years old and possess the legal capacity to provide consent for the processing of their personal data.

How do we handle personal data of minors?

In principle, our products or services are not specifically aimed at minors. However, if any of them are directed at children under fourteen years old, in accordance with Article 8 of the GDPR and Article 7 of LO 3/2018 of December 5 (LOPDGDD), CAMPING CALA POLA will require valid, free, unequivocal, specific, and informed consent from the minors’ legal guardians to process their personal data. In this case, the DNI or another form of identification of the person providing consent will be required.

For those over fourteen years old, personal data can be processed with the user’s consent, except in cases where the law requires the involvement of the holders of parental responsibility or guardianship.

What security measures do we apply to protect your personal data?

CAMPING CALA POLA has adopted the legally required levels of protection for Personal Data and strives to implement additional technical measures to avoid the loss, misuse, alteration, unauthorized access, and theft of the Personal Data provided to CAMPING CALA POLA.

CAMPING CALA POLA is not responsible for any damages that may arise from interferences, omissions, interruptions, computer viruses, phone failures, or disconnections in the operation of this electronic system due to causes beyond CAMPING CALA POLA’s control, including delays or blockages in the use of this system caused by deficiencies or overloads in phone lines, data processing centers, the Internet system, or other electronic systems, as well as damages caused by third parties through unlawful intrusions beyond CAMPING CALA POLA’s control. However, the user must be aware that security measures on the Internet are not infallible.

Links to other websites

The website https://campingcalapola.com may contain links to other websites. By clicking on one of these links and accessing an external website, your visit will be subject to the privacy policy of that site, and CAMPING CALA POLA disclaims any responsibility for its privacy policy.

How do we use cookies?

The CAMPING CALA POLA website and social media use cookies to optimize and personalize your browsing experience. Cookies are physical files that store information on the user’s device, and the information collected helps facilitate the user’s navigation and improve the browsing experience. The data collected through cookies may be shared with the creators of these cookies, but in no case will the information obtained be associated with personal data or data that can identify the user.

However, if the user does not wish for cookies to be installed on their hard drive, they can configure their browser to prevent the installation of these files. For more information, please refer to our Cookie Policy at https://campingcalapola.com.

Can the privacy policy be modified?

This privacy policy may be modified, and we recommend that you review it periodically.